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Email Us:
unibondcleaning@gmail.com
Calling Numbers
(07) 3048 3521
0401 424 167
Our Locations
505 St Pauls Ter, Fortitude Valley QLD 4006
Call Us (07) 3048 3521 0401 424 167
Email Us unibondcleaning@gmail.com
Address 505 St Pauls Ter, Fortitude Valley QLD 4006
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Frequently Asked Questions

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HELP & INFORMATION

Everything You Need to Know About Bond Cleaning in Brisbane

Planning to move out of a rental property? Find helpful answers to common questions about end of lease cleaning, professional cleaners, pest control, carpet cleaning, pricing and final property inspections.

01

Choosing a Bond Cleaning Company

Yes, tenants can choose to clean the property themselves. DIY cleaning can save the cost of hiring a professional, but it requires time, equipment and attention to detail. End-of-lease cleaning is different from an ordinary house clean because the property may be inspected against the condition recorded at the beginning of the tenancy. If you choose DIY cleaning, work through a detailed checklist and compare the result with your entry and exit condition reports.

Before booking a bond cleaner, check whether the business provides clear contact details, a written quote, transparent inclusions and evidence of appropriate insurance. It is also useful to look at genuine customer reviews and ask what happens if an agreed cleaning item is missed. A professional cleaning company should explain what is included, what is additional and what its re-clean or complaint process involves.

Before booking, ask what exactly is included, whether GST and additional charges are stated, whether carpet cleaning and pest treatment are included, whether walls, blinds and outdoor areas are covered, what happens if something is missed, whether the company is insured, whether you will receive a written quote and how additional services are approved. Getting these answers before booking can help prevent misunderstandings later.

Getting multiple quotes can help you understand the market and compare cleaning scopes. However, do not compare only the final price. Check whether each quote includes the same rooms, cleaning tasks, carpet cleaning, pest treatment, windows, blinds, walls and other services. The cheapest quote is not necessarily the lowest total cost if important services are excluded.

Be cautious of companies that provide unclear pricing, demand unexplained payments or cannot clearly explain what is included. Before booking, check the business identity and contact details, request a written quote, confirm inclusions and exclusions, ask about insurance, check independent reviews, confirm payment terms and keep your quote and payment records. A transparent written quote can help reduce misunderstandings.

Cleaning businesses should operate appropriately for the services they provide and maintain suitable insurance. Some services have additional regulatory requirements. For example, pest management is different from ordinary cleaning and should be carried out by appropriately qualified and authorised providers. Before booking, ask the company about insurance and any relevant licences or qualifications.
02

Moving Out and Property Inspections

Generally, the property should be as empty as possible before the final bond clean. Furniture and personal belongings can prevent cleaners from accessing surfaces and floors properly. Ideally, complete the move first, then have the final clean carried out before the final inspection. If timing is tight, coordinate the cleaner, key and access arrangements and property manager inspection carefully.

The final inspection generally considers the property condition against the relevant tenancy records and agreement. Common areas include kitchens, bathrooms, floors, walls, fixtures, cupboards, windows and other accessible areas. The entry condition report is particularly important because it provides a record of the property condition at the beginning of the tenancy.

Yes. The cleaning team needs reliable access to the property. Keys, lockbox instructions, building access, parking information and alarm instructions should be arranged before the cleaning appointment. If cleaners cannot access areas of the property, those areas may not be able to be cleaned.

Ask the property manager exactly what is required. In many cases, the important issue is the condition the property must be returned in rather than simply using a particular cleaning company. If an agent gives you specific written instructions, provide them to your cleaner before the service so the scope can be reviewed.

Ideally, the final clean should be completed after belongings have been removed and before the final inspection. This gives the cleaners access to areas that may have been blocked by furniture or personal items. Allowing some time between cleaning and inspection can also provide an opportunity to address any legitimate cleaning issue identified by the cleaner or property manager.

Keep your written quotation, final invoice, payment receipt, cleaning checklist, booking confirmation, any pest treatment documentation, carpet cleaning receipt, emails or messages with the cleaner, relevant property manager instructions and before-and-after photographs where appropriate. Good records can be useful if there is later a disagreement about what was requested or completed.
03

Pest Control and Additional Cleaning

Pest treatment costs depend on the type of treatment, property and pest issue. Flea treatments, for example, may require a specific treatment process and preparation by the tenant. Rather than assuming pest control is included in a bond-clean price, ask for the treatment to be listed separately on the quote so you know exactly what you are paying for.

If pest treatment is required under the tenancy circumstances or is specifically requested, arranging the treatment can help you meet the relevant requirement. Pest treatment is not automatically necessary for every tenancy. If you have pets, fleas or another identified pest issue, discuss the appropriate treatment with a qualified pest professional.

There is no single price for every property or treatment. The cost depends on the treatment required, property size, pest type and preparation requirements. Ask for pest control to be clearly identified as a separate line item in your quotation.

Professional carpet cleaning can remove or reduce many stains and odours, but complete removal cannot be guaranteed for every carpet. Some stains become permanent because they have chemically changed the carpet fibre or caused permanent discolouration. Professional cleaners should assess the carpet and use an appropriate cleaning process rather than promising that every stain will disappear.

Professional carpet cleaning can significantly improve many carpets, but not every stain can be completely removed. The result depends on the type of stain, how long it has been present, the carpet fibre, previous treatment and the condition of the carpet. Permanent discolouration, fibre damage and some old stains may remain even after professional treatment.

Professional cleaners use different methods depending on the surface and type of contamination. These can include appropriate cleaning chemicals, agitation, extraction, steam cleaning and specialised stain-treatment techniques. The correct method depends on the material. Aggressive treatment can sometimes damage surfaces, so experienced cleaners should assess the material before treatment.
04

Pricing and Cleaning Requirements

Bond cleaning generally requires more time and detailed work than routine cleaning. The cleaner may need to address accumulated grease, soap buildup, dust, marks, cupboards, fixtures, floors and other areas that are not normally addressed during a regular maintenance clean. Additional services such as carpet cleaning, pest treatment, wall washing and blinds can also increase the total price.

The answer depends on the size and condition of the property and what services are required. Very low advertised prices may cover only a limited cleaning scope or may exclude services that another company includes. When comparing quotes, compare the complete scope rather than the headline price.

Outdoor areas may form part of the property’s required condition depending on the tenancy and property. Gardens, lawns, rubbish, balconies, patios and other outdoor areas should be checked against the entry condition report and tenancy requirements. Outdoor cleaning is often separate from the standard internal bond-clean scope, so confirm this before booking.

Cleaning costs and rent are separate matters. Do not assume that the cost of professional cleaning can simply be deducted from rent. If you are unsure about your obligations, check your tenancy agreement and obtain appropriate tenancy advice.

The two options solve different problems. A professional cleaner can help prepare the property to the required cleaning standard. A discussion with the property manager may help clarify what condition is expected. If there is disagreement, ask for specific items in writing and compare them with the entry condition report and agreed cleaning scope.
05

Other End of Lease Cleaning Questions

Yes, a tenant can choose to clean their property themselves. The important issue is whether the property is left in the required condition, taking into account the tenancy agreement, entry condition report, fair wear and tear and applicable tenancy requirements. Professional cleaning is an option for tenants who want specialist equipment, experience and assistance with preparing the property for inspection.

Ask the property manager to identify the specific cleaning items in writing. Compare those items with the entry condition report, the agreed cleaning scope and the condition of the property. If the issue relates to cleaning covered by your cleaner’s service, contact the cleaning company promptly and provide the inspection information.

A good quote should clearly show the property details, standard cleaning scope, additional services, price, GST, booking terms, payment requirements and guarantee or re-clean terms. This makes it easier for tenants, property managers and cleaners to understand exactly what has been agreed.

Minor marks and isolated wall issues should not automatically be treated as full wall washing. Wall washing is a more extensive service and may be required where walls have heavy marks, grease, smoke residue, significant buildup or other conditions that cannot reasonably be addressed through standard cleaning. If extensive wall washing is required, it should be identified as an additional service and confirmed before proceeding.

Before booking your clean, compare the property against the entry condition report and your property’s final inspection requirements. A professional checklist can help you identify areas that are often overlooked, including cupboards, bathrooms, kitchen appliances, floors, fixtures and accessible surfaces.

A professional quote should make the distinction clear. Standard cleaning should be separated from additional services such as heavy wall washing, carpet cleaning, pest treatment, extensive outdoor cleaning and other specialised work. At UniBond, we recommend confirming additional work after the property has been properly assessed rather than assuming everything is included in one headline price.
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