Your Use Of Our Services Constitutes Your Agreement To Be Bound By These Terms And Conditions.
Please Be Aware Our Terms And Conditions Are Subject To Change Without Notice At Our Sole
Discretion. We Will However Notify You About The New Amendments Of Our Terms And Conditions By
Way Of Posting Them To This Website At Unibondexpertservices.com. You Should Check This Page
From Time To Time To Ensure That You Are Aware Of Any Changes.
INTERPRETATION: In these terms and conditions, the following words shall have the following
meanings:
“Unibond Experts” means AV QLD Pty Ltd and includes an authorised contractor approved by
Unibond Experts and may also be referred to as "We"and/or “Us”.
“Bond Cleaning Guarantee” means that We will return free of charge
to rectify any issue the Managing Agent has with the cleaning (under governance of the
Residential Tenancies and Rooming Act 2008) provided by Us within the bounds of these Terms
and Conditions and our Inclusions and Exclusions.
"Bond Cleaning Standards" means cleanliness in the Property that would pass the Managing
Agents scrutiny (under governance of the Residential Tenancies and Rooming Act 2008) and
enable release of the bond to the Customer.
"Cleaner/s" means any person who performs the Service provided to you by Us.
"Customer" or "You" means any person who purchases services from Unibond Experts.
"Heavily Soiled" means the existence of additional grime, dust or dirt that has been
identified to exist at higher levels than that generally founding a residence.
"Managing Agent" means the agent who manages the rental affairs of the property. For
instance, a Real Estate agent.
"Property" means the property that is requiring a Bond Clean.
"Reasonable endeavours" means that We have used reasonable effort and relied on the
information that is available to us at that particular point in time.
"Service/s" means any service that the client would like performed from those Services we
offer.
"Terms and Conditions" means the terms and conditions of supply contained within this
webpage and any conditions agreed in writing by Us.
GENERAL:
These Terms and Conditions shall apply to all contracts for the
supply of Services by Us to the Customer and shall prevail over any other documentation or
communication from the Customer. This is the entire agreement and no other agreement whether
verbal or in writing will have any impact on this agreement unless such change is confirmed
in writing by Us.
Inappropriate behaviour. We do not tolerate inappropriate behaviour
by the Customer towards Us or our cleaners that harasses, intimidates, threatens or uses
fear (either verbally, written or physical), this includes explicit language, racism and
defamatory remarks. We will take whatever action is necessary (including legal action)
against any person who is involved in threatening or abusive behaviour. We reserve the right
to terminate any Services immediately without refund (subject to the law).
A complete list of our Bond cleaning inclusions and exclusions can
be found HERE.
Note : - Any damage must be reported via email within 24 hours of service.
Any personal properties that are left behind within property we will not be held accountable for
their additional loss when disposed of with waste products unless the client notified us via
email
PRICING:
All quotes are estimates only. Quotes are based on the estimates of
an average house and room
We use reasonable endeavours to quote as accurately as possible
however at times quotes are subject to change based on Us or the Customer identifying
additional factors. Such factors are:
The Property is not as described by the Customer. For instance, the property has an
additional room such as a bedroom, toilet, living area or study or if applicable
additional blinds or different blinds than described.
The condition of the Property is Heavily Soiled. A Heavily Soiled room or residence may
require extra time or chemicals to clean to ensure the room or Property is up to Bond
Cleaning Standards as defined by the Managing Agent under the governance of the
Residential Tenancies and Rooming Act 2008.
A part of the Property requires a specialist service to clean the area. This includes
any areas We deem dangerous such as windows at heights or areas that require a specific
skill and or equipment to make the area up to Bond Cleaning Standards.
Any area within the Property including possible contents that fall outside the agreed
service as defined within the cleaning schedule.
The Cleaner has incurred additional costs such as parking fees or
Property key pickup fees.
The Customer's original requirements are altered. For instance, the
Customer requires a particular item to be cleaned.
Removal of rubbish or personal effects.
We reserve the right not to clean an item/area within the Property
(at no discount price to the Customer) if the item may pose a possible risk to the Cleaner.
For instance, a cracked or broken power point, dangerous light fitting or working at
heights. In such an instance the Customer will be notified, and the Customer agrees that the
Bond Cleaning Guarantee related to that area or item is void and no such warranty will
apply.
It is understood some items will be subject to wear and tear, and
some items may be unable to be cleaned due to long-term or excessive exposure or contact
with a build-up of grime, in these instances, if identified no warranty will apply to these
areas or items
ACCESS:
It is the Customer’s responsibility to always be contactable
especially within the 1st hour to the agreed start of the job. If for any reason we are
unable to contact the Customer, we will continue the job using reasonable endeavours.
Failure to be contacted may result in the job being incomplete. In this event, if we are
required to return to the Property, a return fee will be applicable based on the number
of hours the cleaner is required at the Property.
It is the Customers responsibility to inform us if parking will
be an issue and/or to assist us in finding a suitable place to park no more than 5
minutes’ walk to the Property.
It is the solely the Customers responsibility to give access to
the Property to the Cleaner on all occasions and ensure the Property is safe to work in
at all times.
If the Property is not accessible by key or we are unable to
enter at the agreed time, the Customer agrees to a $50 per hour non-access fee up to the
full amount of the total cost of the job, and the Customer agrees this is reasonable
given the Cleaner will have forfeited the opportunity to do a clean elsewhere when this
clean for You has been booked in.
A key collection location may be agreed upon with the Cleaner in
writing (SMS or email) and may be subject to additional charges pending how far the
location of the pickup area is to the property. Charges are calculated in ten (10)
kilometreincrements based the shortest route calculated by Google Maps. This will be
charged at $40 per ten (10) kilometre increment.
Failure to gain access to the Property will result in an
additional $70 cancellation fee or a $70 postponement fee, postponements will be subject
to availability.
Our Cleaners require unobstructed access to all areas of the
Property that requires the Service.
The Customer agrees to allow photographic images to be taken of
the Property, before, during and at the end of the Service, these images will be used
strictly for the purpose of recording before and after images for quality assurance and
proof of limitations if applicable.
Customers are required to provide our Cleaners access to
electricity and running water at all times when the Cleaners are providing the Services
or inspecting the Property. This is a mandatory requirement for a Bond Clean. If the
Property does not have electricity and running water connected, the Cleaner will do
their best without these utilities, however the Bond Cleaning Guarantee will not be
applicable. In such an event BCIC will contact the Customer to get further instructions
and come to an agreement with the best way to proceed.
If our Cleaners are required to clean behind or under a heavy
item such as a fridge, stove, washing machine, bookshelf or any other item deemed heavy
(weighted above 5kgs), the Customer will be required to move these items prior to the
commencement of the service at the Customers own risk and cost. Unless agreed upon in
writing if the heavy item/s are not removed the Customer voids the Bond Cleaning
Guarantee for that particular area.
Before our Cleaners start the cleaning, the Customer is required
to remove all personal belongings such as furniture, art, etc. prior to the commencement
of any Service. We endeavour to be both careful and safe however we take no
responsibility for any damage that may be caused at the time of the service.
All rubbish is to be removed from the Property including rubbish
that may be in draws cupboards and rooms. We will not be responsible for removal of any
rubbish (inside the premise or outside) and will not warrant the Bond Cleaning Guarantee
in such an event. You have the right to negotiate with the Cleaner to remove the rubbish
at an additional cost
JOB POSTPONMENTS:
A $70 postponement charge will be applied for any Services
postponed by the Customer on the due date of the Service.
If a Service is postponed by the Customer, the full monetary
amount of that Service will be held as security by Us.
CANCELLATIONS / REFUNDS:
If the Customer cancels their Bond Cleaning booking 5 days or
more before the booked date, the Customer will receive a refund less a $50
administration fee.
If the Customer cancels their booking less than 5 days but more
than 24 hours before the booked date, then the Customer will be charged a $ 70
Cancellation or reschedule fee. Any funds remaining after deduction of the cancellation
or postponement fee are not transferable but may be used within 3 calendar months of the
original booked date at the same address of the original booking.
Our company holds all right to cancel the job if we deem the
property is unsafe for the team's health and safety or wellbeing or if we cannot access
the property as agreed same day cancellation fees & reschedule fees may apply.
We reserve the right to reschedule or cancel any service if the property is not as
described in condition or size or if unexpected circumstances occur. If the property is
not ready for the cleaning at the service time including the tenant still in the process
of moving, the customer agrees to pay $40 per hour for each staff member. If there is a
job cancellation requirement, customers must pay travel costs.
The Customer agrees these fees are a reasonable contribution
towards the loss We and the Cleaners will suffer as a result of the very late
cancellation given no other Services could be booked into that time slot to replace the
Customer’s booked Services..
The Customer agrees these fees are a reasonable contribution
towards the loss We and the Cleaners will suffer as a result of the very late
cancellation given no other Services could be booked into that time slot to replace the
Customer’s booked Services..
We have the right to cancel the job if we deem the condition of
the Property to be dangerous for the safety, health or the wellbeing of the Cleaners or
if We are unable to access the Property as agreed. Same day cancellation fees will
apply.
We reserve the right to re-schedule or cancel any Service if the
Property is not as described either in condition or size, or if unexpected circumstances
occur.
If the Customer cancels their booking after a postponement, a
$150 fee will be due, and the Customer consents to Us deducting this fee from any funds
held by Us.
deducting this fee from any funds held by Us.
PAYMENT:
Payments for the Services are to be made via Credit Card or Bank
Transfer prior to the day of the Service booking. Unless agreed upon in writing, full
payment is to be made before the commencement of the Bond Clean.
If the Customer wishes to book their Bond Clean and hold a date,
as security they must provide valid credit card details and pay a $100 booking holding
fee.
If the Customer is paying via bank transfer, they must send the
remittance details to our office and allow 3 days for bank clearing. Failure to receive
remittance advice or payment to our bank account at least 1 day prior, will result in
cancellation of the Customer’s booked Services and a cancellation or postponement fee
will apply.
The Customer agrees that where we allow payment after the
Services are provided, if We have not received payment in full for the Service within
the period of one calendar month of the original invoice date then a late payment fee of
$50 applies for the first month. Additional late payment fees will be charged on a fixed
rate of 10% per annum for each 3 days that any amount remains outstanding thereafter.
In addition to the amounts set out above, the Customer agrees to
indemnify Us for all legal costs (on a solicitor and own client or full indemnity basis,
whichever is greater) and any other expenses incurred by Us in connection with a demand,
action or other proceeding (including mediation, out of court settlement or any action
taken to recover a debt from the Customer) arising out of a breach of these terms
including the failure by the Customer to pay any amount by the due date
At its sole discretion We reserve the right to report any
non-payment to collection agencies including reporting non-payment to the credit
Reference Association (CRA), the TICA database and your property agent. In doing this
your credit rating may be effected and or ability to seek rental properties/credit in
the future.
The Customer consents to Us registering a security interest of
our choice on the Personal Property Securities Register should we consider this
necessary, and also consent to Us engaging debt collectors to pursue you on our behalf
for any outstanding funds. Collection agency fees are payable by the Customer.
BOND BACK GUARANTEE:
Unibond Bond Back Guarantee means that we will return free of
charge to rectify any issue the Managing Agent has with the cleaning (under governance
of the Residential Tenancies and Rooming Act 2008) provided by Us within the bounds of
these Terms and Conditions and our Inclusions and Exclusions.
Our Bond Cleaning Guarantee only applies to the Service You have
engaged Us for. For instance, if You engage Us for a Bond Clean but not a carpet clean
then Our Guarantee only covers the Bond Clean. Carpets are excluded from our Bond
Cleaning Guarantee.
Our Bond Return Guarantee does not include certain items. Please
see our Bond Cleaning Inclusions and Exclusions (located HERE) for a complete list of
the Service items. For instance, ceilings, garage walls or deep stains that require a
professional third party to clean are not included in the Bond Cleaning Guarantee. Also,
oven glass cannot be removed by the cleaners due to risk of potential damage/breakage.
A re-clean will only be applicable upon receipt of a report from
the Managing Agent clearly listing the problems with the clean.
We require 24-48 Hours, dated from the receipt of the report
from the Managing Agent to reschedule a re-clean if required.
A re-clean will only address the problems listed in the property
manager / agents original report if applicable.
After a re-clean, and subject to the consumer law, We will
warrant any work for two days. Unless otherwise agreed upon in writing, if we have not
heard from the Managing Agent or the Customer within 2 days (48 hours), We will consider
the re-clean to have addressed any issues under the Bond Cleaning Guarantee and consider
the job completed as per our Terms and Conditions.
Until commencement and finalisation of this Service, these Terms
and Conditions still apply (whether the service is a clean, re-clean or the waiting
period between re-cleans and inspections).
All re-cleans are subject to these Terms and Conditions.
The Customer acknowledges that our Bond Return Guarantee is only
applicable if they contact us within 5 days (120 hours) regarding any issues (acting
reasonably) together with the Exit Report of the performed Service.
We do not guarantee for natural events occurring over time.
Items such as (but not limited to) settled dust, water marks, open windows, doors etc.
An empty house can accumulate dust very quickly and is susceptible to dead insects and
alike. We do not guarantee anything arising from these events including all aspects of
the Bond Return Guarantee.
The Bond Return Guarantee is deemed null and void if the
Property does not remain vacant after our Cleaners have cleaned the Property. The only
exception to this clause is if the carpets are cleaned by a qualified carpet cleaner
authorised by Us or you have an agreement in writing from Us.
The service guarantee will only be honoured on the same clean at
the same property up to a maximum of 2 times, after that Unibond Expert Services
Brisbane will cease to re-attend to the property in dispute of that clean. All items
that you wish to be rectified must be listed in the initial email and no other further
items may be added a second time that we could have rectified on the initial reattend.
The Customer MUST book the Bond Clean to be performed once all
the furniture is removed, the Property is no longer inhabited and all the necessary
maintenance or other work to the Property has been completed.
We will not be responsible for any incident that could be
classified as an Act-of-God e.g. flood, storm, fire earthquake, cyclone and similar.
CLAIMS:
We comply with the Australian Consumer Law in relation to
service warranties however, we do not offer refunds for change of mind or any other
reason.
We have the right under the Australian Consumer Law to perform a
re-clean or an inspection of any work deemed unsatisfactory before the Customer arranges
a third party to conduct service. In the event we are not given the opportunity to do
the reclean and inspect the Services claimed to be unsatisfactory, we will not be paying
for any costs of a third party, again subject only to a directive of an authority in
compliance with the consumer law.
The Customer acknowledges that the Bond Cleaning guarantee is
only for the Bond Cleaning services not any other. Carpet cleaning and pest control will
be warranted by the contractor who provides these services.
All care is taken during the Service. Some items are older and
may be subject to ‘wear and tear’ and are prone to accidental breakage. Items like light
fittings, fly screens and other perishable plastics are particularly prone. If You
believe that any damage has been done beyond ‘wear and tear’ due to the Services, please
provide in writing the damage with applicable photos.
The Customer agrees to waive any right of claim against Us for
any incidental or consequential loss or costs incurred, including but not limited to,
rent payable and or loss of bond monies applied arising from the service.
Any damages claims will be subject to proof being provided by
either party that the damage was caused during the Service, these claims are to be
strictly the responsibility of the Cleaner if fault is accepted, and the Cleaner and the
Customer agree to exchange details and agree to the Cleaner gaining access to the
Property to rectify any agreed on issues. This may include access for quoting of
replacement and repair if applicable.
If the Customer requires their fridge or freezer to be cleaned,
then they are responsible for emptying and defrosting it in advance. Additional costs
may apply.
The Customer should inform Us about any incident where an
accident, breakage, damage to property or theft has occurred due to any act of a cleaner
within 24 hours of completion of the service.
Any of the above will void the guarantee.
Unibond Expert Services accepts no responsibility for bonds held back by real estate
agents or owners neither for additional rent charges or other such charges accrued. The
cleaning guarantee does not include blinds or ceiling cleaning. An additional price can be
paid for cleaners to manually clean blinds.
We don’t take any Guarantee: -
Hard water stains removed from shower glass and taps. Calcium
buildup and mould inside sealant.
Permanent marks
Mould and grout.
Tile and natural rope stains.
Discoloration of Grout, toilets, plastics, taps, glass door,
window.
The purpose of the spot clean is to clean the basic marks from high traffic areas to meet
the bond standard, however additional charge may apply if walls are badly marked, or
heavily stained as they may require extra cleaning time. External windows, Glass and
Outside Areas: - These areas are not warranted due to weather circumstances.
COMPLAINTS:
Any complaints must be made in writing and sent to
unibondcleaning@gmail.com
Any complaints must be made within 24 hours of the performed
Service.
Complaints must include the Customers name, contact number, the
date of the complaint and a detailed explanation of the complaint including any relevant
documentation and notes.
Complaints must also include what resolution the Customer would
like.
The Customer acknowledges that they have the ability to view our
website and follow the complaints procedure.
The Customer acknowledges that if they do not follow our
complaints procedure, We have the right to dismiss the complaint and or take no further
action at our discretion.
Online Payment Processing
In the event we choose to use another third-party payment
facility service provider, we may provide such other provider for you to pay for any
Services from us and you agree to operate in accordance with the terms of that payment
gateway or facility.
We will not store any of your financial data such as passwords
or credit card numbers on our website or in our systems – if you provide such details to
Stripe or any other the third party payment facility service provider, they will be
wholly responsible for appropriate storage of your data and you hold us harmless for any
loss or damage you may suffer as a direct result of your use of that gateway or
facility.
We will use best endeavours to provide a third-party payment
facility that is reasonably priced, secure and easy to use however we cannot warrant
their services, and we reserve the right to change the third-party payment facility
service provider at any time with no notice to you.
If you have an issue with Stripe or any future third-party
payment facility, please make contact with us and we may assist where possible to have
it resolved.
Use of the Website and Prohibited Activities
You agree not to use the Website or any of our social media applications, or in any forum
where we are active (or contact any other member of our website) to:
defame, abuse, harass, stalk, threaten or otherwise offend
others.
engage in or promote any surveys, contests, pyramid schemes,
chain letters, unsolicited e-mailing or spamming.
impersonate or create a profile for any person or entity.
promote, or provide information about, illegal activities or
conduct.
promote racism, bigotry, hatred, harassment or any kind of harm
against any group or individual.
exploit any person under the age of 18, or to solicit
information from anyone under 18; or
solicit money, passwords or personal information from any
person.
You also agree not to:
Use any robot, spider, or other device or process to retrieve,
index, or in any way reproduce or circumvent the navigational structure or presentation
of the Website.
"Frame" or "mirror" any part of the Website without our prior
written authorization.
Use code or other devices containing any reference to the
Website to direct other persons to any other web page.
solicit money, passwords or personal information from any
person.
except and only to the extent permitted by law, modify, adapt,
sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise
disassemble any portion of the Website or cause any other person to do so.
Unauthorised framing / linking to the Website is prohibited
We have no obligation to monitor any User’s engagement with our
website, however, we reserve the right at all times to monitor, retain and disclose any
information as necessary to satisfy any applicable law, legal requirement, police
investigation or governmental request and ensure any User is acting in strict accordance
with these Terms of Use and the Privacy Policy.
Intellectual Property
We (or one of our subsidiaries/associates) own and retain all
proprietary rights in and relating to the website and any used in our Services.
Proprietary rights in and relating to the website and our Services must not be used in
any way without our prior written consent.
Subject to our obligations under Privacy Policy you grant us the
right to use, reproduce, publish, store, modify or transmit, in any form or by any
means, in whole or part, your content posted on our social media applications or any
forum online or in person when speaking about our Services or BCIC in any capacity
whether directly or indirectly, and for any purpose. You warrant that you have the right
to grant us such rights.
No person may use, reproduce, publish, store, modify or
transmit, in any form or by any means, in whole or part, any content posted or
transmitted on our website or any social media pages, other than their own content,
without our express written permission.
If you believe that any content has been posted or transmitted
on the website or any social media pages in violation of your rights, please send us an
email via the contact us
Limitation of Liability and Indemnity
You acknowledge that you use this website at your own risk.
You acknowledge that we are not responsible for, and accept no
liability in relation to, your use of and conduct in connection with the website in any
circumstance.
You agree to indemnify us for any loss, damage, cost or expense
that we may suffer or incur as a result of or in connection with your use of or conduct
in connection with the website, including any breach by you of the Terms of Use.
To the maximum extent permitted by law, we exclude all implied
representations and warranties which, but for the Terms of Use, might apply in relation
to your use of the Website. In particular, we do not make any representations or
warranties that the Website will be uninterrupted or error free. Nor do we make any
representation or warranty about the likelihood of any outcomes of your use of the
website or Services.
To the extent that our liability cannot be excluded by law, our
maximum liability to you will be limited to the total amount paid by you (if any) for
any chargeable Service purchased by you.
In no circumstances will we be liable for any indirect, punitive
or consequential loss or damages; loss of income, profits, goodwill, data, contracts,
use of money; or loss or damages arising from or in any way connected to business
interruption of any type, whether in tort, contract or otherwise.
VACATE CLEANING IN PERTH THAT IS SECOND TO NONE!
Comprehensive cleaning of the rented property needs professional involvement and support from
experts who know the drill to get full bond back (Ts and Cs apply). Here is how we make it
possible.
Expert Vacate Cleaning Perth - We have a team of the best vacate cleaners in Perth who cater to your cleaning needs
and provide a seamless experience.
Bond Back Guarantee (Ts and Cs Apply) – We have worked in the industry for a long time and have helped several customers get
their deposits back.
Fully Equipped Vacate Cleaners - We bring a range of cleaning supplies and industry-grade tools that allow a quick and
effortless clean-up with sparkling results
Fits Into Your Budget - With our cleaning services, you do not have to worry about
high pricing and extra charges. We provide the final quote upfront.
Systematic Cleaning Processes - We strictly adhere to the pre-approved cleaning checklist to spruce up all spots
without creating any fuzz.
Systematic Cleaning Processes - We strictly adhere to the pre-approved cleaning checklist to spruce up all spots
without creating any fuzz.
Systematic Cleaning Processes - We strictly adhere to the pre-approved cleaning checklist to spruce up all spots
without creating any fuzz.
Customised Plans - We keep your requirements in mind and create a checklist with your instructions to
give you a tailored service.
Chemical-Free Cleaning – We aim to make the world a better place for the next generation and thus use organic
cleaning products that do not affect the environment.
Free Estimate – Our support team provides you with a free quote without any obligations after
calculating the cost of your customised vacate cleaning service.
Easy Booking Procedure - You can contact us easily and schedule a cleaning job by calling us or filling out the
form on the website.
Superior Support – Our customer support team follows a friendly and polite approach. You can book our
service in a hassle-free way by calling us today.
Our Expertise
Our Professional Vacate Cleaning in Perth
Our detailed cleaning coupled with the utilisation of
state-of-the-art tools makes us the best in the business. With our effective solutions
and superlative techniques, we have become one of the choicest cleaning companies in
Perth. Our bond cleaners are accomplished in scrubbing, wiping, disinfecting, sanitising
and deep cleaning of all rooms and fixtures. You can book our service as soon as you
receive the notice to vacate and become tension-free about the cleaning task.
We work diligently to remove all the dust, stray particles, hair, stains, and built-up
grease from all the surfaces. We offer bond back guarantee for 7 days (Ts and Cs apply)
and a free reclean in 72 Hours in case of dispute. We are confident of our attentive
vacate cleaning service that does not disappoint you on the day of inspection.
Inclusions & Exclusions - BondCleaninginPerth
Our Bond cleaning service aims to clean the property to satisfy
the Managing Agent (under the governance of the Residential Tenancies and Rooming Act
2008) of the cleanliness of that property for the tenant to have their bond released.
Our Bond ReturnGuarantee only covers the areas you have chosen to use our services (T's
& C's Apply) .
Please see BondCleaninginPerth full Terms and Conditions.
Please understand that Bond Cleaning can consist of many different components. It is your
duty to ensure you have covered them all. For instance, a complete Bond Clean usually
consists of
Bond Clean (Deep clean of the property)
Carpet Shampoo Cleaning (Stain Removal Not included)
For Steam Clean please speciafically ask.
And if required any specialty service like;
Pest Control
Pressure Cleaning
Upholstery Cleaning
Our quoting process covers these items individually, please make sure you have checked
your quote for your inclusions. NOTE,each item will appear on the quote as a sperate
service. For instance
Bond Clean
Carpet Clean
BondCleaninginPerth use the latest cleaning techniques and products however at times
‘normal wear and tear’ applies and itis not possible for us to get the item back looking
like new. We will however take before and after photos of some items to prove to the
Managing Agent that without specialist intervention this is the best condition the item
can be in.
Bond Cleaning Inclusions (Unfurnished property)
The following services constitute our Bond Cleaning service at BondCleaninginPerth.
General
Remove cobwebs, insect marks and small nests where Pest control
is not warranted
Clean fans, Air Conditioners and filters
Clean light fittings (where they can be safely removed and
accessible)
Spot clean walls, light switches and power points
Clean skirting, architraves and doors
Clean drawers and cupboards including inside, doors and cupboard
tops and shelving
Windows clean both sides (exclusions apply at heights and
accessibility)
Vacuum sliding door tracks and clean tracks
Clean standard blinds, cords and rails (spot clean and dust).
Vacuum all the floors and carpets.
Mop hard floors.
Kitchen
Clean inside and outside and on top of all cupboards, doors and
drawers.
Clean inside, outside and around stove top, elements, rings and
knobs.
Clean inside and outside of oven, griller, doors, trays, racks,
glass and knobs.
Clean all walls, windows, window tracks and floors
Garage
Sweep floor and remove cobwebs
Patio
Sweep and mop floors, remove cob webs.
In addition to the above items a furnished property bond clean also constitutes;
(a furnished property is quoted differently given the time required)
Furnished
Dust and wipe over furniture surfaces
Kitchen cupboards will be cleaned if ALL ITEMS are removed and
placed in front of the cupboard. WE TAKE NO RESPONSIBILTY or have no liability for any
damage or breakages of cupboard items
NOTE:Standard blinds are blinds with a surface that can be dusted or cleaned without
requiring a specialist and or extra time. For instance, material blinds or curtains would
require a Blind specialist. Venetian & Roller blinds will be quoted separately based on the
number of blinds in the property. Furnished properties will require a sperate quote.
*Cleaning behind/aroundthese items or any heavy object (as per
our Terms and Conditions) over 5Kg must be moved by the client (and put back if
applicable)for our cleaners to gain access and clean.
Additional Services (will be separately quoted)
The following services are quoted separately and will appear on
your quote as a separate item.
NOTE:If they are not listed on your quote they are not included.
This list is not definitive. We have only listed the more common services, other
specialty services exist such as household repairs, painters etc.
Carpet Cleaning
Blinds IE Venetians
Pool Maintenance
Garden Maintenance
Rubbish Removal
Furnished properties
Pest Control
Upholstery Cleaning
Pressure Cleaning
Bond Cleaning Exclusions of BondCleaninginPerth
These items are excluded from our Bond Cleaning Service
Mould
• We do our best to remove mould from areas however mould can be
imbedded into silicon, grout and other areas. These areas will require a specialist to
restore back to a normal state.
Damp Spots
Damp spots can happen anywhere in the house, often the ‘dry
wall’ plaster can be affected. We will do our best to remove any mould and marks from
Damp spots however we can’t completely make these spots disappear. These marks can
return quickly due to excess moisture.
Complete Wall Clean
We spot clean the walls for insect marks etc .. however, a
full wall clean requires more time and often does not have a different result. A
full wall clean is only required if marks exist beyond normal ‘wear and tear’
Discolouration
We will do our best to clean all items with our commercial
experience however discoloration happens with normal wear and tear of the property.
Often grout, toilets and plastics can discolor (often into a yellow colour) over
time and they can’t be returned to their original colour without specialist
intervention.
Tile And Natural Rock Stains
We do our best to remove stains however due to the
composition of the tiles or benchtops (some being extremely porous) it is not
possible to remove stains without specialist intervention.
Ceilings
We do not clean ceilings.
Dangerous Areas
Any areas considered by our cleaner dangerous for them to
operate, this includes broken cracked PowerPoints/switches, rubbish, bio waste or
any other hazard than can be deemed dangerous.
Heights
Our cleaners do not clean at heights. Any cleaning that
requires a ladder will not be performed. For instance, Windows in a unit complex on
the second floor.
Garage Walls
We do not clean Garage walls or floors
Specialist Servicess
Areas that require special cleaning equipment, specialist
chemicals or a trained technician. Examples are Pressure cleaners (grease on garage
floor), painters (walls extremely bad) or plasterer (holes in walls).
Additional Items
Items such as fridges, furniture or any items not listed in
the inclusions will not be cleaned unless otherwise agreed upon by both parties in
writing.
Furnished (If Applicable)
We will not clean inside cupboards, if items are not
removed.
Kitchen items (Furnished if applicable)
We do not clean nor warrant all kitchen items that occupy
cupboards and draws.
Furnished Property Exclusions
We do not clean or warrant, ‘nick knacks’, picture frames,
vases, lamps, clocks, fruit bowls, linen and any item that may be decorative.
Kitchen items (Furnished if applicable)
We do not clean nor warrant all kitchen items that occupy
cupboards and draws.
Bond Back Guarantee (T's & C's Apply) Exclusions with BondCleaninginPerth
As well as the Bond Cleaning Exclusions, other exclusions exist that we can’t warrant
under the Bond Back Guarantee (T's & C's Apply) at BondCleaninginPerth.
Outside Windows
We will clean the outside windows where we can (excluding
windows at heights or difficult access) however due to weather circumstances we
cannot warrant them.
Outside Glass
We will clean outside glass where we can (excluding glass at
heights or difficult access) however due to weather circumstances we cannot warrant
this.
Outside Areas
Outside areas are areas that cannot be fully protected
(closed off) from weather elements. Examples are balconies and patios, or any area
that cannot be completely closed off such as an outside area of a house with only
three walls. As per our inclusions we will clean any outside area as required
however due to weather circumstances we cannot warrant these areas.
Post Pest Control
We will not be responsible and do not warrant items post
pest control that may require additional cleaning directly related to the Pest
Control. Examples are dead insects or animals that have accumulated due to Pest
control being applied to the property.
Garage
We do not warrant any cleaning inside or outside of the
garage.
Completion Events
A completion event is an event that has happened after the
bond clean and within the warranty period which may influence the Managing Agents
release of the bond in which the bond cleaner is not responsible for. We will not be
responsible nor guarantee cleanliness in such an event. To determine these events
‘common sense shall prevail’. Examples of these events are;
Buildup of dead insects that were alive during the clean and
have since expired.
A build up of surface dust that has settled after the clean.
Dirt or grime near a window or door that has been left open.
Insect/animal feaces.
New residents have moved or moving in.
Access to the property by a third-party contractor that has
not been approved by us.
Kitchen items (Furnished if applicable)
We do not clean nor warrant all kitchen items that occupy
cupboards and draws.
We refrain from removing the oven glass or door during the
cleaning process due to high probability of breakage/damage.
Furnished Property Exclusions
We do not clean or warrant, ‘nick knacks’, picture frames,
vases, lamps, clocks, fruit bowls, linen and any item that may be decorative.
OUR STEP BY STEP VACATE CLEANING PERTH PROCESS
Vacate cleaning requires a systematic and meticulous procedure to get the shine back that
can impress the property manager. Here is how we do it.
The process begins with the customer contacting our support
team through the website or by calling on 08 7078 0067.
Our warm and friendly support team understands your vacate
cleaning needs and creates a customised package with the required inclusions and
exclusions.
They calculate the cost of the service on the call and
provide you with the final quote free of cost and without any hidden charges.
They calculate the cost of the service on the call and
provide you with the final quote free of cost and without any hidden charges.
Our vacate cleaners in Perth are fully trained, insured and
vetted to perform the cleaning and provide a satisfying experience that helps bring
the bond back.
They bring a wide range of non-toxic cleaning products,
supplies and equipment. It ensures a hygienic, safe and eco-friendly vacate
cleaning.
They follow the REIWA-approved cleaning checklist that
covers everything inside the property, including the switchboards, skirting boards,
windows, fixtures, doors, floors, walls, tiles, countertops, etc.
The customisation of the process ensures that you get the
cleaning you intended for the dirty corners of the house to avoid any cuts from the
deposit.
We use industry-grade vacuum cleaners and modern cleaning
equipment that remove every speck of dust and grunge from the house and make it
ready for inspection.
Our bond back guarantee (Ts and Cs apply) gives you the
peace of mind that allows you to sit back and relax during the moving-out period.
Kitchen items (Furnished if applicable)
We do not clean nor warrant all kitchen items that occupy
cupboards and draws.
We refrain from removing the oven glass or door during the
cleaning process due to high probability of breakage/damage.
Furnished Property Exclusions
We do not clean or warrant, ‘nick knacks’, picture frames,
vases, lamps, clocks, fruit bowls, linen and any item that may be decorative.
OUR STEP BY STEP VACATE CLEANING PERTH PROCESS
Vacate cleaning requires a systematic and meticulous procedure to get the shine back that
can impress the property manager. Here is how we do it.
The process begins with the customer contacting our support
team through the website or by calling on 08 7078 0067.
Our warm and friendly support team understands your vacate
cleaning needs and creates a customised package with the required inclusions and
exclusions.
They calculate the cost of the service on the call and
provide you with the final quote free of cost and without any hidden charges.
They calculate the cost of the service on the call and
provide you with the final quote free of cost and without any hidden charges.
Our vacate cleaners in Perth are fully trained, insured and
vetted to perform the cleaning and provide a satisfying experience that helps bring
the bond back.
They bring a wide range of non-toxic cleaning products,
supplies and equipment. It ensures a hygienic, safe and eco-friendly vacate
cleaning.
They follow the REIWA-approved cleaning checklist that
covers everything inside the property, including the switchboards, skirting boards,
windows, fixtures, doors, floors, walls, tiles, countertops, etc.
The customisation of the process ensures that you get the
cleaning you intended for the dirty corners of the house to avoid any cuts from the
deposit.
We use industry-grade vacuum cleaners and modern cleaning
equipment that remove every speck of dust and grunge from the house and make it
ready for inspection.
Our bond back guarantee (Ts and Cs apply) gives you the
peace of mind that allows you to sit back and relax during the moving-out period.
TRAINED & VERIFIED CLEANERS
We have recruited the best Vacate Cleaners in Perth and
trained them in all our methodologies for exceptional results.
UPFRONT VACATE CLEANING QUOTE
Our cost of Vacate Cleaning is provided upfront without
adding any hidden or surplus charges later.
METICULOUS CLEANING
We follow a well-ordered and organised top-to-bottom
cleaning approach which covers every nook and cranny of the property.
At Unibond Cleaning Services, we strive for professional results and customer
satisfaction.
However, please note that not all stains or damages can be reversed. Our goal is to
improve
the property's appearance—not necessarily restore it to a brand-new condition.
