PROPERTY CONDITION & ONSITE ASSESSMENT

Our quoted price is based on the information provided at the time of booking.

When our team arrives, we may carry out an initial walkthrough to confirm the property's size, condition, accessibility and the services included in the booking.

If the property requires substantially more work than reasonably expected from the information supplied, we will discuss any additional cleaning requirements and costs with you before proceeding where practicable.

No additional work should be assumed to be included simply because it appears in a property manager's report. Any additional requirement outside our quoted scope must be discussed with UniBond.

PROPERTY MANAGER REQUIREMENTS

Please provide your property manager's entry/exit report or specific cleaning checklist before the service wherever possible.

Different property managers and landlords may have different requirements.

Any requirement not communicated to UniBond before or at the time of service may fall outside the original quotation and guarantee.

QUALITY CHECK & GUARANTEE

Our team aims to complete the service according to the agreed checklist and quoted scope.

Following completion, we recommend that the customer or authorised representative inspect the property where possible.

If the property manager subsequently identifies a cleaning issue that falls within the original UniBond cleaning scope, please provide the written exit report or relevant details within the period specified in our Terms & Conditions.

Subject to our Terms & Conditions and reasonable access to the property, UniBond may return to rectify eligible cleaning items at no additional cleaning charge.

Our guarantee does not cover permanent stains, pre-existing damage, wear and tear, deterioration, items outside the quoted scope, or areas/services specifically excluded from the booking.