Your Use Of Our Services Constitutes Your Agreement To Be Bound By These Terms And Conditions. Please Be Aware Our Terms And Conditions Are Subject To Change Without Notice At Our Sole Discretion. We Will However Notify You About The New Amendments Of Our Terms And Conditions By Way Of Posting Them To This Website At Unibondexpertservices.com. You Should Check This Page From Time To Time To Ensure That You Are Aware Of Any Changes.

INTERPRETATION

• “Unibond Experts” means AV QLD Pty Ltd and includes an authorised contractor approved by Unibond Experts and may also be referred to as "We"and/or “Us”.
• “Bond Cleaning Guarantee” means that We will return free of charge to rectify any issue the Managing Agent has with the cleaning (under governance of the Residential Tenancies and Rooming Act 2008) provided by Us within the bounds of these Terms and Conditions and our Inclusions and Exclusions.
• "Cleaner/s" means any person who performs the Service provided to you by Us.
• "Heavily Soiled" means the existence of additional grime, dust or dirt that has been identified to exist at higher levels than that generally founding a residence.
• "Managing Agent" means the agent who manages the rental affairs of the property. For instance, a Real Estate agent.
• "Property" means the property that is requiring a Bond Clean.
• "Reasonable endeavours" means that We have used reasonable effort and relied on the information that is available to us at that particular point in time.
• "Service/s" means any service that the client would like performed from those Services we offer.
• "Terms and Conditions" means the terms and conditions of supply contained within this webpage and any conditions agreed in writing by Us.

General Information

• These Terms and Conditions shall apply to all contracts for the supply of Services by Us to the Customer and shall prevail over any other documentation or communication from the Customer. This is the entire agreement and no other agreement whether verbal or in writing will have any impact on this agreement unless such change is confirmed in writing by Us.
• Inappropriate behaviour. We do not tolerate inappropriate behaviour by the Customer towards Us or our cleaners that harasses, intimidates, threatens or uses fear (either verbally, written or physical), this includes explicit language, racism and defamatory remarks. We will take whatever action is necessary (including legal action) against any person who is involved in threatening or abusive behaviour. We reserve the right to terminate any Services immediately without refund (subject to the law).
• A complete list of our Bond cleaning inclusions and exclusions can be found HERE.

Note: Any damage must be reported via email within 24 hours of service.

Any personal properties that are left behind within property we will not be held accountable for their additional loss when disposed of with waste products unless the client notified us via email.

Pricing:

• All quotes are estimates only. Quotes are based on the estimates of an average house and room.
• We use reasonable endeavours to quote as accurately as possible; however, at times quotes are subject to change based on Us or the Customer identifying additional factors. Such factors are:
  • The Property is not as described by the Customer. For instance, the property has an additional room such as a bedroom, toilet, living area or study or if applicable additional blinds or different blinds than described.
  • The condition of the Property is Heavily Soiled. A Heavily Soiled room or residence may require extra time or chemicals to clean to ensure the room or Property is up to Bond Cleaning Standards as defined by the Managing Agent under the governance of the Residential Tenancies and Rooming Act 2008.
  • A part of the Property requires a specialist service to clean the area. This includes any areas We deem dangerous such as windows at heights or areas that require a specific skill and/or equipment to make the area up to Bond Cleaning Standards.
  • Any area within the Property including possible contents that fall outside the agreed service as defined within the cleaning schedule.
• The Cleaner has incurred additional costs such as parking fees or Property key pickup fees.
• The Customer's original requirements are altered. For instance:
  • The Customer requires a particular item to be cleaned.
  • Removal of rubbish or personal effects.
• We reserve the right not to clean an item/area within the Property (at no discount price to the Customer) if the item may pose a possible risk to the Cleaner. For instance, a cracked or broken power point, dangerous light fitting or working at heights. In such an instance the Customer will be notified, and the Customer agrees that the Bond Cleaning Guarantee related to that area or item is void and no such warranty will apply.
• It is understood some items will be subject to wear and tear, and some items may be unable to be cleaned due to long-term or excessive exposure or contact with a build-up of grime. In these instances, if identified, no warranty will apply to these areas or items.

Access:

• It is the Customer’s responsibility to always be contactable especially within the 1st hour to the agreed start of the job. If for any reason we are unable to contact the Customer, we will continue the job using reasonable endeavours. Failure to be contacted may result in the job being incomplete. In this event, if we are required to return to the Property, a return fee will be applicable based on the number of hours the cleaner is required at the Property.
• It is the solely the Customers responsibility to give access to the Property to the Cleaner on all occasions and ensure the Property is safe to work in at all times.
• If the Property is not accessible by key or we are unable to enter at the agreed time, the Customer agrees to a $50 per hour non-access fee up to the full amount of the total cost of the job, and the Customer agrees this is reasonable given the Cleaner will have forfeited the opportunity to do a clean elsewhere when this clean for You has been booked in.
• A key collection location may be agreed upon with the Cleaner in writing (SMS or email) and may be subject to additional charges pending how far the location of the pickup area is to the property. Charges are calculated in ten (10) kilometreincrements based the shortest route calculated by Google Maps. This will be charged at $40 per ten (10) kilometre increment.
• Failure to gain access to the Property will result in an additional $70 cancellation fee or a $70 postponement fee, postponements will be subject to availability.
• Our Cleaners require unobstructed access to all areas of the Property that requires the Service.
• The Customer agrees to allow photographic images to be taken of the Property, before, during and at the end of the Service, these images will be used strictly for the purpose of recording before and after images for quality assurance and proof of limitations if applicable.
• Customers are required to provide our Cleaners access to electricity and running water at all times when the Cleaners are providing the Services or inspecting the Property. This is a mandatory requirement for a Bond Clean. If the Property does not have electricity and running water connected, the Cleaner will do their best without these utilities, however the Bond Cleaning Guarantee will not be applicable. In such an event BCIC will contact the Customer to get further instructions and come to an agreement with the best way to proceed.
• If our Cleaners are required to clean behind or under a heavy item such as a fridge, stove, washing machine, bookshelf or any other item deemed heavy (weighted above 5kgs), the Customer will be required to move these items prior to the commencement of the service at the Customers own risk and cost. Unless agreed upon in writing if the heavy item/s are not removed the Customer voids the Bond Cleaning Guarantee for that particular area.
• Before our Cleaners start the cleaning, the Customer is required to remove all personal belongings such as furniture, art, etc. prior to the commencement of any Service. We endeavour to be both careful and safe however we take no responsibility for any damage that may be caused at the time of the service.
• All rubbish is to be removed from the Property including rubbish that may be in draws cupboards and rooms. We will not be responsible for removal of any rubbish (inside the premise or outside) and will not warrant the Bond Cleaning Guarantee in such an event. You have the right to negotiate with the Cleaner to remove the rubbish at an additional cost

Job PostPonments:

• A $70 postponement charge will be applied for any Services postponed by the Customer on the due date of the Service.
• If a Service is postponed by the Customer, the full monetary amount of that Service will be held as security by Us.

Cancellation / Refunds:

• If the Customer cancels their Bond Cleaning booking 5 days or more before the booked date, the Customer will receive a refund less a $50 administration fee.
• If the Customer cancels their booking less than 5 days but more than 24 hours before the booked date, then the Customer will be charged a $ 70 Cancellation or reschedule fee. Any funds remaining after deduction of the cancellation or postponement fee are not transferable but may be used within 3 calendar months of the original booked date at the same address of the original booking.
• Our company holds all right to cancel the job if we deem the property is unsafe for the team's health and safety or wellbeing or if we cannot access the property as agreed same day cancellation fees & reschedule fees may apply.

We reserve the right to reschedule or cancel any service if the property is not as described in condition or size or if unexpected circumstances occur. If the property is not ready for the cleaning at the service time including the tenant still in the process of moving, the customer agrees to pay $40 per hour for each staff member. If there is a job cancellation requirement, customers must pay travel costs.

• The Customer agrees these fees are a reasonable contribution towards the loss We and the Cleaners will suffer as a result of the very late cancellation given no other Services could be booked into that time slot to replace the Customer’s booked Services.
• We have the right to cancel the job if we deem the condition of the Property to be dangerous for the safety, health or the wellbeing of the Cleaners or if We are unable to access the Property as agreed. Same day cancellation fees will apply.
• We reserve the right to re-schedule or cancel any Service if the Property is not as described either in condition or size, or if unexpected circumstances occur.
• If the Customer cancels their booking after a postponement, a $150 fee will be due, and the Customer consents to Us deducting this fee from any funds held by Us.
• deducting this fee from any funds held by Us.

Payments

• Payments for the Services are to be made via Credit Card or Bank Transfer prior to the day of the Service booking. Unless agreed upon in writing, full payment is to be made before the commencement of the Bond Clean.
• If the Customer wishes to book their Bond Clean and hold a date, as security they must provide valid credit card details and pay a $100 booking holding fee.
• If the Customer is paying via bank transfer, they must send the remittance details to our office and allow 3 days for bank clearing. Failure to receive remittance advice or payment to our bank account at least 1 day prior, will result in cancellation of the Customer’s booked Services and a cancellation or postponement fee will apply.
• The Customer agrees that where we allow payment after the Services are provided, if We have not received payment in full for the Service within the period of one calendar month of the original invoice date then a late payment fee of $50 applies for the first month. Additional late payment fees will be charged on a fixed rate of 10% per annum for each 3 days that any amount remains outstanding thereafter.
• In addition to the amounts set out above, the Customer agrees to indemnify Us for all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and any other expenses incurred by Us in connection with a demand, action or other proceeding (including mediation, out of court settlement or any action taken to recover a debt from the Customer) arising out of a breach of these terms including the failure by the Customer to pay any amount by the due date
• At its sole discretion We reserve the right to report any non-payment to collection agencies including reporting non-payment to the credit Reference Association (CRA), the TICA database and your property agent. In doing this your credit rating may be effected and or ability to seek rental properties/credit in the future.
• The Customer consents to Us registering a security interest of our choice on the Personal Property Securities Register should we consider this necessary, and also consent to Us engaging debt collectors to pursue you on our behalf for any outstanding funds. Collection agency fees are payable by the Customer.

Bond Back Guarantee:

• Unibond Bond Back Guarantee means that we will return free of charge to rectify any issue the Managing Agent has with the cleaning (under governance of the Residential Tenancies and Rooming Act 2008) provided by Us within the bounds of these Terms and Conditions and our Inclusions and Exclusions.
• Our Bond Cleaning Guarantee only applies to the Service You have engaged Us for. For instance, if You engage Us for a Bond Clean but not a carpet clean then Our Guarantee only covers the Bond Clean. Carpets are excluded from our Bond Cleaning Guarantee.
• Our Bond Return Guarantee does not include certain items. Please see our Bond Cleaning Inclusions and Exclusions (located HERE) for a complete list of the Service items. For instance, ceilings, garage walls or deep stains that require a professional third party to clean are not included in the Bond Cleaning Guarantee. Also, oven glass cannot be removed by the cleaners due to risk of potential damage/breakage.
• A re-clean will only be applicable upon receipt of a report from the Managing Agent clearly listing the problems with the clean.
• We require 24-48 Hours, dated from the receipt of the report from the Managing Agent to reschedule a re-clean if required.
• A re-clean will only address the problems listed in the property manager / agents original report if applicable.
• After a re-clean, and subject to the consumer law, We will warrant any work for two days. Unless otherwise agreed upon in writing, if we have not heard from the Managing Agent or the Customer within 2 days (48 hours), We will consider the re-clean to have addressed any issues under the Bond Cleaning Guarantee and consider the job completed as per our Terms and Conditions.
• Until commencement and finalisation of this Service, these Terms and Conditions still apply (whether the service is a clean, re-clean or the waiting period between re-cleans and inspections).
• All re-cleans are subject to these Terms and Conditions.
• The Customer acknowledges that our Bond Return Guarantee is only applicable if they contact us within 5 days (120 hours) regarding any issues (acting reasonably) together with the Exit Report of the performed Service.
• We do not guarantee for natural events occurring over time. Items such as (but not limited to) settled dust, water marks, open windows, doors etc. An empty house can accumulate dust very quickly and is susceptible to dead insects and alike. We do not guarantee anything arising from these events including all aspects of the Bond Return Guarantee.
• The Bond Return Guarantee is deemed null and void if the Property does not remain vacant after our Cleaners have cleaned the Property. The only exception to this clause is if the carpets are cleaned by a qualified carpet cleaner authorised by Us or you have an agreement in writing from Us.
• The service guarantee will only be honoured on the same clean at the same property up to a maximum of 2 times, after that Unibond Expert Services Brisbane will cease to re-attend to the property in dispute of that clean. All items that you wish to be rectified must be listed in the initial email and no other further items may be added a second time that we could have rectified on the initial reattend.
• The Customer MUST book the Bond Clean to be performed once all the furniture is removed, the Property is no longer inhabited and all the necessary maintenance or other work to the Property has been completed.
• We will not be responsible for any incident that could be classified as an Act-of-God e.g. flood, storm, fire earthquake, cyclone and similar.

Claims:

• We comply with the Australian Consumer Law in relation to service warranties however, we do not offer refunds for change of mind or any other reason.
• We have the right under the Australian Consumer Law to perform a re-clean or an inspection of any work deemed unsatisfactory before the Customer arranges a third party to conduct service. In the event we are not given the opportunity to do the reclean and inspect the Services claimed to be unsatisfactory, we will not be paying for any costs of a third party, again subject only to a directive of an authority in compliance with the consumer law.
• The Customer acknowledges that the Bond Cleaning guarantee is only for the Bond Cleaning services not any other. Carpet cleaning and pest control will be warranted by the contractor who provides these services.
• All care is taken during the Service. Some items are older and may be subject to ‘wear and tear’ and are prone to accidental breakage. Items like light fittings, fly screens and other perishable plastics are particularly prone. If You believe that any damage has been done beyond ‘wear and tear’ due to the Services, please provide in writing the damage with applicable photos.
• The Customer agrees to waive any right of claim against Us for any incidental or consequential loss or costs incurred, including but not limited to, rent payable and or loss of bond monies applied arising from the service.
• Any damages claims will be subject to proof being provided by either party that the damage was caused during the Service, these claims are to be strictly the responsibility of the Cleaner if fault is accepted, and the Cleaner and the Customer agree to exchange details and agree to the Cleaner gaining access to the Property to rectify any agreed on issues. This may include access for quoting of replacement and repair if applicable.
• If the Customer requires their fridge or freezer to be cleaned, then they are responsible for emptying and defrosting it in advance. Additional costs may apply.
• The Customer should inform Us about any incident where an accident, breakage, damage to property or theft has occurred due to any act of a cleaner within 24 hours of completion of the service.

Any of the above will void the guarantee.

Unibond Expert Services accepts no responsibility for bonds held back by real estate agents or owners neither for additional rent charges or other such charges accrued. The cleaning guarantee does not include blinds or ceiling cleaning. An additional price can be paid for cleaners to manually clean blinds.

We don’t take any Guarantee: -

• Hard water stains removed from shower glass and taps. Calcium buildup and mould inside sealant.
• Permanent marks.
• Mould and grout.
• Tile and natural rope stains.
• Discoloration of Grout, toilets, plastics, taps, glass door, window.

The purpose of the spot clean is to clean the basic marks from high traffic areas to meet the bond standard, however additional charge may apply if walls are badly marked, or heavily stained as they may require extra cleaning time. External windows, Glass and Outside Areas: - These areas are not warranted due to weather circumstances.

Complaints:

• Any complaints must be made in writing and sent to unibondcleaning@gmail.com
• Any complaints must be made within 24 hours of the performed Service.
• Complaints must include the Customers name, contact number, the date of the complaint and a detailed explanation of the complaint including any relevant documentation and notes.
• Re-clean requests are made only twice per service. Additional re-cleans will not be accepted.
• Complaints must also include what resolution the Customer would like.
• The Customer acknowledges that they have the ability to view our website and follow the complaints procedure.
• The Customer acknowledges that if they do not follow our complaints procedure, We have the right to dismiss the complaint and or take no further action at our discretion.

Online Payment Processing

• In the event we choose to use another third-party payment facility service provider, we may provide such other provider for you to pay for any Services from us and you agree to operate in accordance with the terms of that payment gateway or facility.
• We will not store any of your financial data such as passwords or credit card numbers on our website or in our systems – if you provide such details to Stripe or any other the third party payment facility service provider, they will be wholly responsible for appropriate storage of your data and you hold us harmless for any loss or damage you may suffer as a direct result of your use of that gateway or facility.
• We will use best endeavours to provide a third-party payment facility that is reasonably priced, secure and easy to use however we cannot warrant their services, and we reserve the right to change the third-party payment facility service provider at any time with no notice to you.
• If you have an issue with Stripe or any future third-party payment facility, please make contact with us and we may assist where possible to have it resolved.

Use of the Website and Prohibited Activities

You agree not to use the Website or any of our social media applications, or in any forum where we are active (or contact any other member of our website) to:

1. defame, abuse, harass, stalk, threaten or otherwise offend others.
2. Engage in or promote any surveys, contests, pyramid schemes, chain letters, unsolicited e-mailing or spamming.
3. Impersonate or create a profile for any person or entity.
4. Promote, or provide information about, illegal activities or conduct.
5. Promote racism, bigotry, hatred, harassment or any kind of harm against any group or individual.
6. Exploit any person under the age of 18, or to solicit information from anyone under 18.
7. Solicit money, passwords or personal information from any person.

You also agree not to:

1. Use any robot, spider, or other device or process to retrieve, index, or in any way reproduce or circumvent the navigational structure or presentation of the Website.
2. "Frame" or "mirror" any part of the Website without our prior written authorization.
3. Use code or other devices containing any reference to the Website to direct other persons to any other web page.
4. except and only to the extent permitted by law, modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Website or cause any other person to do so.

• Unauthorised framing / linking to the Website is prohibited.
• We have no obligation to monitor any User’s engagement with our website, however, we reserve the right at all times to monitor, retain and disclose any information as necessary to satisfy any applicable law, legal requirement, police investigation or governmental request and ensure any User is acting in strict accordance with these Terms of Use and the Privacy Policy.

Intellectual Property

• We (or one of our subsidiaries/associates) own and retain all proprietary rights in and relating to the website and any used in our Services. Proprietary rights in and relating to the website and our Services must not be used in any way without our prior written consent.
• Subject to our obligations under Privacy Policy you grant us the right to use, reproduce, publish, store, modify or transmit, in any form or by any means, in whole or part, your content posted on our social media applications or any forum online or in person when speaking about our Services or BCIC in any capacity whether directly or indirectly, and for any purpose. You warrant that you have the right to grant us such rights.
• No person may use, reproduce, publish, store, modify or transmit, in any form or by any means, in whole or part, any content posted or transmitted on our website or any social media pages, other than their own content, without our express written permission.
• If you believe that any content has been posted or transmitted on the website or any social media pages in violation of your rights, please send us an email via the Contact Us: 07 3048 3521 / 0401 424 167

Limitation of Liability and Indemnity

• You acknowledge that you use this website at your own risk.
• You acknowledge that we are not responsible for, and accept no liability in relation to, your use of and conduct in connection with the website in any circumstance.
• You agree to indemnify us for any loss, damage, cost or expense that we may suffer or incur as a result of or in connection with your use of or conduct in connection with the website, including any breach by you of the Terms of Use.
• To the maximum extent permitted by law, we exclude all implied representations and warranties which, but for the Terms of Use, might apply in relation to your use of the Website. In particular, we do not make any representations or warranties that the Website will be uninterrupted or error free. Nor do we make any representation or warranty about the likelihood of any outcomes of your use of the website or Services.
• To the extent that our liability cannot be excluded by law, our maximum liability to you will be limited to the total amount paid by you (if any) for any chargeable Service purchased by you.
• In no circumstances will we be liable for any indirect, punitive or consequential loss or damages; loss of income, profits, goodwill, data, contracts, use of money; or loss or damages arising from or in any way connected to business interruption of any type, whether in tort, contract or otherwise.

VACATE CLEANING IN PERTH THAT IS SECOND TO NONE!

Comprehensive cleaning of the rented property needs professional involvement and support from experts who know the drill to get full bond back (Ts and Cs apply). Here is how we make it possible.

• Expert Vacate Cleaning Perth

  - We have a team of the best vacate cleaners in Perth who cater to your cleaning needs and provide a seamless experience.

• Bond Back Guarantee (Ts and Cs Apply)

  – We have worked in the industry for a long time and have helped several customers get their deposits back.

• Fully Equipped Vacate Cleaners

  - We bring a range of cleaning supplies and industry-grade tools that allow a quick and effortless clean-up with sparkling results.

• Fits Into Your Budget

  - With our cleaning services, you do not have to worry about high pricing and extra charges. We provide the final quote upfront.

• Systematic Cleaning Processes

  - We strictly adhere to the pre-approved cleaning checklist to spruce up all spots without creating any fuzz.

• Customised Plans

  - We keep your requirements in mind and create a checklist with your instructions to give you a tailored service.

• Chemical-Free Cleaning

  – We aim to make the world a better place for the next generation and thus use organic cleaning products that do not affect the environment.

• Free Estimate

  – Our support team provides you with a free quote without any obligations after calculating the cost of your customised vacate cleaning service.

• Easy Booking Procedure

  - You can contact us easily and schedule a cleaning job by calling us or filling out the form on the website.

• Superior Support

  – Our customer support team follows a friendly and polite approach. You can book our service in a hassle-free way by calling us today.

Our Expertise

Our Professional Vacate Cleaning in Perth

Our detailed cleaning coupled with the utilisation of state-of-the-art tools makes us the best in the business. With our effective solutions and superlative techniques, we have become one of the choicest cleaning companies in Perth. Our bond cleaners are accomplished in scrubbing, wiping, disinfecting, sanitising and deep cleaning of all rooms and fixtures. You can book our service as soon as you receive the notice to vacate and become tension-free about the cleaning task. We work diligently to remove all the dust, stray particles, hair, stains, and built-up grease from all the surfaces. We offer bond back guarantee for 7 days (Ts and Cs apply) and a free reclean in 72 Hours in case of dispute. We are confident of our attentive vacate cleaning service that does not disappoint you on the day of inspection.

Inclusions & Exclusions - BondCleaninginPerth

Our Bond cleaning service aims to clean the property to satisfy the Managing Agent (under the governance of the Residential Tenancies and Rooming Act 2008) of the cleanliness of that property for the tenant to have their bond released.

Our Bond ReturnGuarantee only covers the areas you have chosen to use our services (T's & C's Apply) .

Please see BondCleaninginPerth full Terms and Conditions.

Please understand that Bond Cleaning can consist of many different components. It is your duty to ensure you have covered them all. For instance, a complete Bond Clean usually consists of

• Bond Clean (Deep clean of the property)
• Carpet Shampoo Cleaning (Stain Removal Not included) For Steam Clean please speciafically ask.

And if required any specialty service like;

• Pest Control
• Pressure Cleaning
• Upholstery Cleaning

Bond Clean

• Carpet Clean

BondCleaninginPerth use the latest cleaning techniques and products however at times ‘normal wear and tear’ applies and itis not possible for us to get the item back looking like new. We will however take before and after photos of some items to prove to the Managing Agent that without specialist intervention this is the best condition the item can be in.

Bond Cleaning Inclusions (Unfurnished property)

The following services constitute our Bond Cleaning service at BondCleaninginPerth. General

• Remove cobwebs, insect marks and small nests where Pest control is not warranted
• Clean fans, Air Conditioners and filters
• Clean light fittings (where they can be safely removed and accessible)
• Spot clean walls, light switches and power points
• Clean skirting, architraves and doors
• Clean drawers and cupboards including inside, doors and cupboard tops and shelving
• Windows clean both sides (exclusions apply at heights and accessibility)
• Vacuum sliding door tracks and clean tracks
• Clean standard blinds, cords and rails (spot clean and dust).
• Vacuum all the floors and carpets.
• Mop hard floors.

Kitchen

• Clean inside and outside and on top of all cupboards, doors and drawers.
• Clean inside, outside and around stove top, elements, rings and knobs.
• Clean inside and outside of oven, griller, doors, trays, racks, glass and knobs.
• Clean inside, outside & behind refrigerator* and dishwasher* & microwave* space. (if applicable)
• Clean and dry sink, drain holes, drainers and polish tap ware.
• Range hood exhaust and filter -filter can be removed and cleaned.
• Clean and polish splash back area.

Bathroom

• Clean exhaust fans
• Clean Inside and outside all cupboards and drawers.
• Clean toilet, behind ‘S’ bend, around cistern & under and around toilet seat..
• Clean bath, shower recess, remove built up soap residue on tiles and shower screens & soap holder
• Clean sink and polish all tap ware and towel rails.
• Clean mirrors and windows, window tracks and floors.

Laundry

• Clean Inside and outside all cupboards and drawers.
• Clean inside, outside and behind dryer*. Remove lint. (If applicable)
• Clean inside, outside and around laundry tub, cabinets, shelves, drawers, tap ware.
• Clean behind washing machine* space. Clean equipment and filters (if applicable).
• Clean all walls, windows, window tracks and floors

Garage

• Sweep floor and remove cobwebs

Patio

• Sweep and mop floors, remove cob webs.

In addition to the above items a furnished property bond clean also constitutes; (a furnished property is quoted differently given the time required)

Furnished

• Dust and wipe over furniture surfaces

Kitchen cupboards will be cleaned if ALL ITEMS are removed and placed in front of the cupboard. WE TAKE NO RESPONSIBILTY or have no liability for any damage or breakages of cupboard items

NOTE: Standard blinds are blinds with a surface that can be dusted or cleaned without requiring a specialist and or extra time. For instance, material blinds or curtains would require a Blind specialist. Venetian & Roller blinds will be quoted separately based on the number of blinds in the property. Furnished properties will require a sperate quote.

*Cleaning behind/aroundthese items or any heavy object (as per our Terms and Conditions) over 5Kg must be moved by the client (and put back if applicable)for our cleaners to gain access and clean.

Additional Services (will be separately quoted)

The following services are quoted separately and will appear on your quote as a separate item.

NOTE:If they are not listed on your quote they are not included.

This list is not definitive. We have only listed the more common services, other specialty services exist such as household repairs, painters etc.

• Carpet Cleaning
• Blinds IE Venetians
• Pool Maintenance
• Garden Maintenance
• Rubbish Removal
• Furnished properties
• Pest Control
• Upholstery Cleaning
• Pressure Cleaning

Bond Cleaning Exclusions of BondCleaninginPerth

These items are excluded from our Bond Cleaning Service

Mould

• We do our best to remove mould from areas however mould can be imbedded into silicon, grout and other areas. These areas will require a specialist to restore back to a normal state.

Damp Spots

• Damp spots can happen anywhere in the house, often the ‘dry wall’ plaster can be affected. We will do our best to remove any mould and marks from Damp spots however we can’t completely make these spots disappear. These marks can return quickly due to excess moisture.

Complete Wall Clean

• We spot clean the walls for insect marks etc .. however, a full wall clean requires more time and often does not have a different result. A full wall clean is only required if marks exist beyond normal ‘wear and tear’.

Discolouration

• We will do our best to clean all items with our commercial experience however discoloration happens with normal wear and tear of the property. Often grout, toilets and plastics can discolor (often into a yellow colour) over time and they can’t be returned to their original colour without specialist intervention.

Tile And Natural Rock Stains

• We do our best to remove stains however due to the composition of the tiles or benchtops (some being extremely porous) it is not possible to remove stains without specialist intervention.

Tile And Ceilings

• We do not clean ceilings.

Dangerous Areas

• Any areas considered by our cleaner dangerous for them to operate, this includes broken cracked PowerPoints/switches, rubbish, bio waste or any other hazard than can be deemed dangerous.

Heights

• Our cleaners do not clean at heights. Any cleaning that requires a ladder will not be performed. For instance, Windows in a unit complex on the second floor.

Garage Walls

• We do not clean Garage walls or floors

Specialist Services

• Areas that require special cleaning equipment, specialist chemicals or a trained technician. Examples are Pressure cleaners (grease on garage floor), painters (walls extremely bad) or plasterer (holes in walls).

Additional Items

• Items such as fridges, furniture or any items not listed in the inclusions will not be cleaned unless otherwise agreed upon by both parties in writing.

Furnished (If Applicable)

• We will not clean inside cupboards, if items are not removed.

Furnished (If Applicable)

• We will not clean inside cupboards, if items are not removed.

Kitchen items (Furnished if applicable)

• We do not clean nor warrant all kitchen items that occupy cupboards and draws. Furnished Property Exclusions
• We do not clean or warrant, ‘nick knacks’, picture frames, vases, lamps, clocks, fruit bowls, linen and any item that may be decorative.

Bond Back Guarantee (T's & C's Apply) Exclusions with BondCleaninginPerth

As well as the Bond Cleaning Exclusions, other exclusions exist that we can’t warrant under the Bond Back Guarantee (T's & C's Apply) at BondCleaninginPerth.

Outside Windows

• We will clean the outside windows where we can (excluding windows at heights or difficult access) however due to weather circumstances we cannot warrant them.

Outside Glass

• We will clean outside glass where we can (excluding glass at heights or difficult access) however due to weather circumstances we cannot warrant this.

Outside Areas

• Outside areas are areas that cannot be fully protected (closed off) from weather elements. Examples are balconies and patios, or any area that cannot be completely closed off such as an outside area of a house with only three walls. As per our inclusions we will clean any outside area as required however due to weather circumstances we cannot warrant these areas.

Post Pest Control

• We will not be responsible and do not warrant items post pest control that may require additional cleaning directly related to the Pest Control. Examples are dead insects or animals that have accumulated due to Pest control being applied to the property.

Garage

• We do not warrant any cleaning inside or outside of the garage.

Completion Events

A completion event is an event that has happened after the bond clean and within the warranty period which may influence the Managing Agents release of the bond in which the bond cleaner is not responsible for. We will not be responsible nor guarantee cleanliness in such an event. To determine these events ‘common sense shall prevail’. Examples of these events are;

• Buildup of dead insects that were alive during the clean and have since expired.
• A build up of surface dust that has settled after the clean.
• Dirt or grime near a window or door that has been left open.
• Insect/animal feaces.
• New residents have moved or moving in.
• Access to the property by a third-party contractor that has not been approved by us.

Kitchen items (Furnished if applicable)

• We do not clean nor warrant all kitchen items that occupy cupboards and draws.
• We refrain from removing the oven glass or door during the cleaning process due to high probability of breakage/damage.

Furnished Property Exclusions

• We do not clean or warrant, ‘nick knacks’, picture frames, vases, lamps, clocks, fruit bowls, linen and any item that may be decorative.

OUR STEP BY STEP VACATE CLEANING PERTH PROCESS

Vacate cleaning requires a systematic and meticulous procedure to get the shine back that can impress the property manager. Here is how we do it.

• The process begins with the customer contacting our support team through the website or by calling on 08 7078 0067.
• Our warm and friendly support team understands your vacate cleaning needs and creates a customised package with the required inclusions and exclusions.
• They calculate the cost of the service on the call and provide you with the final quote free of cost and without any hidden charges.
• If you are satisfied with the pricing and the customised cleaning plan, we take the process forward by scheduling the cleaning on your chosen date and time.
• Our vacate cleaners in Perth are fully trained, insured and vetted to perform the cleaning and provide a satisfying experience that helps bring the bond back.
• They bring a wide range of non-toxic cleaning products, supplies and equipment. It ensures a hygienic, safe and eco-friendly vacate cleaning.
• They follow the REIWA-approved cleaning checklist that covers everything inside the property, including the switchboards, skirting boards, windows, fixtures, doors, floors, walls, tiles, countertops, etc.
• The customisation of the process ensures that you get the cleaning you intended for the dirty corners of the house to avoid any cuts from the deposit.
• We use industry-grade vacuum cleaners and modern cleaning equipment that remove every speck of dust and grunge from the house and make it ready for inspection.
• Our bond back guarantee (Ts and Cs apply) gives you the peace of mind that allows you to sit back and relax during the moving-out period.

TRAINED & VERIFIED CLEANERS

• We have recruited the best Vacate Cleaners in Perth and trained them in all our methodologies for exceptional results.

UPFRONT VACATE CLEANING QUOTE

• Our cost of Vacate Cleaning is provided upfront without adding any hidden or surplus charges later.

METICULOUS CLEANING

• We follow a well-ordered and organised top-to-bottom cleaning approach which covers every nook and cranny of the property.